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Guest Safety

Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

Diamond Clean Guest Rooms

  • All high-touch surfaces disinfected
  • Hard surfaces thoroughly cleaned and disinfected
  • Linens washed in high-temperature washing machines
  • Non-essential amenities removed to minimize potential infection
  • Increased frequency of cleaning and disinfection
  • Housekeeping team fully equipped with PPE
  • Rooms deep cleaned and sanitized upon guest checkout
  • Diamond Clean Guest Rooms

    Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

    360° Clean Approach

    • Hand sanitizer available throughout the resort
    • Resort staff fully equipped with PPE
    • Social distancing measures in effect
    • All high-touched surfaces frequently sanitized
    • Contactless key wristbands disinfected before use
    • Frequent sanitization of the pool and beach areas
    • 360° Clean Approach

      Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

      Family First

      • All entertainment staff, fitness instructors and spa therapists to wear PPE
      • Hand sanitation stations available at the entrance of the spa and fitness center
      • Activities with body contact suspended until further notice
      • Theater sanitized at the end of each performance
      • Family First

        Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

        Advanced Dining Safety

        • Restaurant staff equipped with PPE during service
        • Restaurant & bar capacity reduced to maintain physical distancing
        • Hand sanitizer provided upon entrance and exit of each restaurant
        • Tables, chairs, and service stations cleaned after each use
        • Buffets no longer offer self-service
        • Cookies and pastries individually packaged
        • Food stations with plexiglass guards
        • Hand sanitizer available at each buffet station
        • All bar equipment sanitized regularly
        • Advanced Dining Safety

          Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

          Physical Distancing & Protection

          • Signage and informative messages displayed throughout the common areas
          • Floor markers situated around the resorts' common areas to encourage social distancing
          • Furniture rearranged in common areas to ensure a safe distance between guests
          • All indoor guest facilities to have reduced guest capacities
          • Physical Distancing & Protection

            Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only-Guest Safety

            Staff Care, Training & Awareness

            • Mandatory use of PPE
            • Staff required to frequently clean their hands
            • Resort staff required to practice physical distancing
            • All employees to undergo health screenings before each shift
            • Staff Care, Training & Awareness

              Frequently Asked Questions

              • What is Safe Vacation Assurance?
                Safe Vacation Assurance is a measure to manage safety protocols throughout our luxury resort. We have a safety assurance team in place to ensure strict adherence to all guidelines. Comprehensive implementation of sanitation, physical distancing, and cleaning protocols have been put in place to protect guests and staff alike, and our staff is thoroughly trained on these procedures.
              • What is Clean Supplier Commitment?
                We have taken the guest safety measures in Delta Hotel by Marriott Riviera Nayarit one step further. Our vendors are also now obliged to adhere to the safety norms inside the resort. Agreements have been put in place with our suppliers and partners to ensure they operate following new regulations for the products or services they provide.