Punta Cana Luxury Resort FAQs

Visa, Master Card, and American Express only.

Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.

Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort accepts cash payments in US Dollars, Euros, and Dominican Pesos. The resort offers foreign exchange services for major currencies, subject to availability.

Yes. Please get in touch with the resort for further details. Hurricane policies are liable to change.

Sanctuary Cap Cana is a smoke-free resort. However, we do offer designated areas where smoking is allowed.

All taxes, tips, and gratuities are included in your all-inclusive package. Additional bonuses are most welcome by our staff should services exceed your expectations.

We recommend not drinking faucet/tap water. The resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant with the highest level of industry sanitation standards & best practices.

Doctor and nurse services are available on call at additional cost. Certified lifeguards are available in pool and beach areas. Additionally, we offer first-aid assistance in emergencies.

18 years of age, we are an adults-only resort.

All drinks and meals are included, including on-site entertainment, fitness facilities, daily outdoor and indoor activities, free Wi-Fi, and an in-suite minibar. Please consult our activities page for more information.

The following services are not included as part of the all-inclusive plan, except as otherwise provided:

• Spa & beauty services
• Third-party on-site boutique stores
• Off-site tours and excursions
• Airport transfers, taxis, local shuttle services, car rentals
• National and international telephone calls
• Certain specialty wines and spirits
• Laundry and dry-cleaning services
• Romantic dinners, lobster dinners, and access to Rincón de Paco restaurant are offered at additional cost

Yes. Please contact us for information on inclusions and prices. Day passes are subject to availability.

Yes. You may visit our resort by purchasing a day pass in advance.

Please consult inclusions with your interval international travel agent.

We are located a 15-minute drive away from Punta Cana International Airport.

Yes, we offer guest-only free parking.

Please consult dining & drinks for specific dress code classifications per dining venue. Below are some further guidelines:

• Beach Attire: Swimsuit attire is welcome.
• Casual or Resort Casual: Access with dry bathing suits permitted. Men require a t-shirt, and women need a cover-up. Sandals are required.
• Smart Casual: Dress shorts, close-toed shoes, and collared short-sleeve shirts are required for men. Women need dress sandals.
• Resort Formal: Elegant evening wear is required for both men and women. Trousers, close-toed shoes, and collared short-sleeve shirts are required for men. Women require dress sandals.

Note: The above guidelines are illustrative a not definitive.

Reservations are required at The Steakhouse, Capriccio, and for seating at the teppanyaki tables in Wok.

Yes, the resort offers gluten-free, vegetarian options and additional assistance in accommodating special dietary needs. Please contact the concierge to learn more.

Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. Specialty spirits and bottles such as champagne and first-rate wines are available for purchase at additional cost.

Yes. 24-hour, all-Inclusive suite service is available.

No connecting rooms are available. However, you can request the rooms to be nearby, subject to availability. Please call, or email us to book.

Castle Rooms and Villas.

No, we are an adults-only, all-inclusive resort.

Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions you may have. Concierges also provide orientation and assistance in coordinating on-site and off-site services. Our concierge desk is available from 7:00 AM to 11:00 PM.

We offer king, queen, and double beds. Specific details on bedding configurations per suite are outlined in our suites section of the website.

Yes! With our varied resort activities, you will find ample opportunities to make new and long-lasting connections with like-minded people.

We offer ground floor suites that are fully equipped for guests with special physical needs. Please contact us to learn more and to book.

Tours offered by third-party vendors may be purchased at our on-site Tour Desk.

No, due to resort policy.