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Guest Safety

Safety-Assured Vacations

At Hideaway Punta Cana Adults-Only, we make yours and our staff's health and safety a top priority. We have reinforced our cleanliness standards following guidelines set by the World Health Organization (WHO), the Center for Disease Control (CDC), and local ministries of health.
Sanitation and safety have been made a priority across all areas and common touchpoints. From check-in areas, gyms, spas, on-site restaurants, bars, elevators, guestrooms, and all public areas throughout the resort, rigorous health protocols have been put in place.
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Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

Diamond Clean Guest Rooms

  • All high-touch surfaces are disinfected
  • Hard surfaces are thoroughly cleaned and disinfected
  • Linens are washed in high-temperature washing machines
  • Non-essential amenities removed to minimize potential infection
  • Increased frequency of cleaning and disinfection
  • The housekeeping team is fully equipped with PPE
  • Upon guest check-out, rooms are deep cleaned and sanitized
  • Diamond Clean Guest Rooms

    Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

    360° Clean Approach

    • Hand sanitizer available throughout the resort
    • Resort staff fully equipped with PPE
    • Social distancing measures are in effect
    • All high-touched surfaces are frequently sanitized
    • Contactless key wristbands disinfected before use
    • Frequent sanitization of the pool and beach areas
    • 360° Clean Approach

      Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

      Family First

      • All entertainment staff, fitness instructors, and spa therapists wear PPE
      • Hand sanitation stations available at the entrance of the spa, fitness center, and theater
      • Activities with body contact are suspended until further notice
      • The theater will be sanitized at the end of each performance
      • Family First

        Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

        Advanced Dining Safety

        • Restaurant staff equipped with PPE during service
        • Restaurant & bar capacity reduction to maintain physical distancing
        • Hand sanitizer provided upon entrance and exit of each restaurant
        • Tables, chairs, and service stations cleaned after each use
        • Buffets will no longer offer self-service
        • Cookies and pastries are individually packaged
        • Food stations now have plexiglass guards
        • Hand sanitizer available at each buffet station
        • All bar equipment is sanitized regularly
        • Advanced Dining Safety

          Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

          Physical Distancing & Protection

          • Signage and informative messages will be displayed throughout common areas
          • Floor markers are situated around resorts' common areas to encourage social distancing
          • Furniture has been rearranged in common areas to ensure a safe distance between guests
          • All indoor guest facilities will have reduced guest capacities
          • Physical Distancing & Protection

            Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety

            Staff Care, Training & Awareness

            • Mandatory use of PPE
            • Staff are required to frequently clean their hands
            • Resort staff are required to practice physical distancing
            • All employees undergo health screenings before each shift
            • All employees have received comprehensive Safety-Assured Vacations training
            • Staff Care, Training & Awareness

              Frequently Asked Questions

              • Guest Safety Hideaway at Royalton Punta Cana
                Safe Vacation Assurance is a measure to effectively manage the safety protocols throughout our large property. A Safety-Assurance Team is in a position to ensure the strict adherence of all guidelines and comprehensive implementation of sanitation, physical distancing, and cleaning protocols to protect guests and employees alike. Staff is thoroughly trained on these guidelines.
              • What is Clean Supplier Commitment?
                Taking the guest safety measures in Hideaway Punta Cana premises one step further, now vendors are also obliged to adhere to the safety norms inside the resort premises. Agreements have been put in place with our suppliers and partners to ensure they operate following new regulations for the products or services which they provide.