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Before you arrive

Frequent Questions about Our Hideaway

Our All-Inclusive by Marriott adults-only escape is eagerly awaiting your arrival with pristine beaches, ample dining, and plenty of recreation for couples and newlyweds.
Here are a few frequently asked questions to help you before you start your journey. Know about the latest tourist guidelines in Mexico, resort policies, directions to our location, and the status of amenities and inclusions. Take the best foot forward, and see you soon at our All-Inclusive by Marriott resort.
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Frequently Asked Questions

  • What are the transportation options to and from the Hideaway at Royalton Riviera Cancun?
    Our All-Inclusive by Marriott hideaway is only a 15-minutes drive Location & Contact from the nearest airport (Cancun International Aiport). You can avail our luxury coaches and minivans for transportation. Take a shared ride or book a private coach exclusively for your party.
  • Are there any group rate discounts at the resort?
    Paradise is more enjoyable with close friends. With our adults-only group rates, your vacations are even more special. Get in touch with our Groups Department for a personalized package just for you. Check our supreme group amenities Groups.
  • What are the dining options at the Hideaway?
    The Hideaway at Royalton Riviera Cancun is heaven for food lovers. Try international, continental, and range of authentic local Caribbean flavors at our 13 high-end dining experiences Dining. Enjoy the latest games at our SCORE Sports Bar or a romantic evening at the Ocean Point Bistro. You can also enjoy a drink at our sister property, Royalton Riviera Cancun resort’s bars.
  • Can I book a room online?
    Our online room selections Rooms & Suites enable you to choose the exact type of vacation experience you desire. Pre-select a room with views you want or your particular kind of amenities. Get an upgrade to the Diamond Club™ for a truly exclusive stay in Riviera Cancun.
  • Do I have to pre-book the sun-loungers?
    Beach amenities are available on a first-come, first-serve basis. As part of that practice, we do not reserve the sun-loungers. Check our range of luxury inclusions Inclusions available for pre-booking.