Safety-Assured Vacations
- Carretera Federal 307 Tulum- Cancun Km 332+150, Municipio de Benito Juarez, Puerto Morelos Cancun
- Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only phone number
Hideaway at Royalton Riviera Cancun, we make your and our staff's health a top priority. Enjoy your vacation uninterrupted with discrete safety solutions at our All-Inclusive by Marriott resort.
Sanitation and safety are a priority across all areas and common touchpoints. From check-in areas, gyms, spas, onsite restaurants, bars, elevators, guestrooms, and public spaces throughout the resort, rigorous health protocols are in place for your protection. We have reinforced our cleanliness standards following guidelines set by the World Health Organization (WHO), the Center for Disease Control (CDC), and local ministries of health.
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Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
Diamond Clean Guest Rooms
- All high-touch surfaces disinfected
- Hard surfaces thoroughly cleaned and disinfected
- Linens washed in high-temperature washing machines
- Non-essential amenities removed to minimize potential infection
- Increased frequency of cleaning and disinfection
- The housekeeping team fully equipped with PPE
- Upon guest check-out, rooms deep cleaned and sanitized
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
360° Clean Approach
- Hand sanitizer available throughout the resort
- Resort staff fully equipped with PPE
- Social distancing measures are in effect
- All high-touched surfaces frequently sanitized
- Contactless key wristbands disinfected before use
- Frequent sanitization of the pool and beach areas
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
Family First
- All entertainment staff, fitness instructors, and spa therapists wear PPE
- Hand sanitation stations available at the entrance of the spa, fitness center, and theater
- Activities with body contact suspended until further notice
- The theater sanitized at the end of each performance
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
Advanced Dining Safety
- Restaurant staff equipped with PPE during service
- Restaurant & bar capacity reduction to maintain physical distancing
- Hand sanitizer provided upon entrance and exit of each restaurant
- Tables, chairs, and service stations cleaned after each use
- Buffets will no longer offer self-service
- Cookies and pastries are individually packaged
- Food stations now have plexiglass guards
- Hand sanitizer available at each buffet station
- All bar equipment sanitized regularly
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
Physical Distancing & Protection
- Signage and informative messages displayed throughout common areas
- Floor markers are situated around resorts' common areas to encourage social distancing
- Furniture has been rearranged in common areas to ensure a safe distance between guests
- All indoor guest facilities will have reduced guest capacities
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only-Guest Safety
Staff Care, Training & Awareness
- Mandatory use of PPE
- Staff are required to clean their hands frequently
- Resort staff are required to practice physical distancing
- All employees undergo health screenings before each shift
- All employees have received comprehensive Safety-Assured Vacations training
