Hideaway at Royalton St Lucia FAQs
Pristine beaches, exclusive dining, and lots of entertaining activities make up your adults-only vacation in St. Lucia.
Take a look at some of the frequently asked questions about our All-Inclusive by Marriott resort. Know about the latest tourist guidelines in St. Lucia, resort policies, amenities and inclusions, and directions to our resort.
Frequently Asked Questions
- How far is Hideaway at Royalton St. Lucia from the airport?
- Is Hideaway at Royalton St. Lucia on the beach?
- Is Hideaway at Royalton St. Lucia an all-inclusive resort?
- What does the All-Inclusive Experience include?
What are some services and
offerings that are not included in the All-Inclusive Experience?
WHAT YOU NEED TO KNOW BEFORE BOOKING
Why do I need to include the exact number of guests, including children and their ages, when booking an All-Inclusive Experience?
How can I correct my reservation if I didn’t include the correct number of guests and/or children’s ages when making my booking?
Why am I charged for additional people on my reservation?
What are the cancellation policies?
What happens if you do not arrive at the hotel for your scheduled reservation?
If I request a high floor or a
specific building, will my request be accommodated?
What age is considered a child?
Are the extra person charges the same for children, teens and adults?
I am traveling alone. Do you have rates for a single person?
Does the rate change if I have more than one person in the room? What happens if I book one adult but arrive with two adults and one child?
MARRIOTT BONVOY PROGRAM
Do I earn Marriott Bonvoy Points if I book through royaltonresorts.com?
If I call Marriott Reservations, book on marriott.com
- If I call Marriott Reservations, book on marriott.com, or on the Marriott Bonvoy Mobile App, is there difference from when I book on royaltonresorts.com?
- Do I learn Marriott Bonvoy Elite Night Credit when booking through royaltonresorts.com?
Why does my reservation from royaltonresorts.com
not appear in my Marriott Bonvoy Mobile app?
Can I apply a Suite Night Awards to my reservation?
- Am I able to use my Marrriott Bonvoy points to pay for a stay thorugh royaltonresorts.com?
- Can I take advantage of Cash+Points?
Am I able to book higher room categories with my Marriott Bonvoy Points like swim-out suites, presidential suites, chairman suites, etc.?
What status does a Marriott Bonvoy Member need to access The Exclusive Elite Areas?
Will I receive an upgrade to the Diamond Club™ Level if I am a Marriott Bonvoy Elite Member?
- Can I learn and redeem Marriott Bonvoy Points when staying at Royalton Luxury Resorts properties?
- Are Marriott Bonvoy Elite Member Benefits included if you book directly on Royalton Resorts websites?
Is late checkout
guaranteed for Marriott Bonvoy Members?
As a Marriott Bonvoy Member, will I receive a complimentary room upgrade? When could it be guaranteed? What does “upgrade” mean?
- Will be able to use Marriott Bonvoy Points to cover room charges or incidental charges on my folio?
How do I add my Marriott Bonvoy Member Number to a
- How long does it take for Marriott Bonvoy Point to post to my account?
- What's included with an Award Redemption Booking at an All-Inclusive by Marriott Bonvoy property?
- Since I can only use Marriott Bonvoy Points to pay for the base stay (room for two persons), can I use Marriott gift cards to pay the extra-person charges?
- Do I earn Marriott Bonvoy Points when booking through a Third Party?
- If I am traveling with a group, do I earn Marriot Bonvoy Points for my stay?
- Do All-Inclusive by Marriott Bonvoy Resorts participate in best rate guarantee?
- Are guests able to add premium-level drinks at Royalton Luxury Resorts, upon check-in?
- Can I arrage tours and local experiences during my stay at Royalton Luxury Resort?
- How old do I need to be to check into Royalton Luxury Resort?
- Do All-Inclusive by Marriott Bonvoy Resorts accept Marriott egift cards?
- What's the dress code for the restaurants at Royalton Luxury Resorts?
- What can I expect in terms of entertainment and atmosphere at a Royalton Luxury Resort?
- What is the cost of a Cabana, and can i book it prior to arrival at a Royalton Luxury Resort?
- Do you provide transportation to and from the airport to/from Royalton Luxury Resorts?
- Do you cater to gluten-free, vegan or vegetarian guests at Royalton Luxury Resorts?
- Do you anything special for anniversaries or special celebrations at Royalton Luxury Resorts?
- How do I upgrade to the Diamond Club at a Royalton Luxury Resort and what does it include?