Planet Hollywood Cancun FAQs
- Punta Sam, Carretera, Mza 002, Lt. 7, Salinas, 77400, Costa Mujeres Mexico
- Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort phone number
Enter the world of glamour when you book your stay at Planet Hollywood Cancun. With luxurious accommodations and world-class amenities, you will feel nothing less than a star when you stay with us.
Enjoy high-speed connectivity throughout the property, stay steps away from the beach, and explore the many on-site restaurants for a memorable dining experience.Read More About
Frequently Asked Questions
- What amenities are offered at Planet Hollywood Cancun?
- Is Planet Hollywood Cancun located on the beach?
- What are the benefits of upgrading to the STAR Class™?
- What does the All-Inclusive Experience include?
- What are some services and offerings that are not included in the All-Inclusive Experience?
- WHAT YOU NEED TO KNOW BEFORE BOOKING
- Why do I need to include the exact number of guests, including children and their ages, when booking an all-inclusive experience?
- How can i correct my reservation if i didn´t include the correct number of guests and/or children´s ages when making my booking?
- Why am i charged for additional people on my reservation?
- What are the cancellation policies?
- What happens if you do not arrive at the hotel for your scheduled reservation?
- If I request a high floor or a specific building, will my request be accommodated?
- What age is considered a child?
- Are the extra person charges the same for children, teens and adults?
- I am traveling alone. Do you have rates for a single person?
- Does the rate change if i have more than one person in the room? What happens if i book one adult but arrive with two adults and one child?
MARRIOTT BONVOY PROGRAMDo I earn Marriott Bonvoy points if i book through planethollywoodhotels.com?
- If I call Marriott reservations, book on marriott.com, or on the Marriott Bonvoy Mobile app, is there a difference from when I book on planethollywoodhotels.com?
- Do I earn Marriott Bonvoy Elite Night Credit when booking through royaltonresorts.com?
- Why does my reservation from planethollywoodhotels.com not appear in my Marriott Bonvoy Mobile app?
- Can I apply a suite night awards to my reservation?
- Am I able to use my Marriott Bonvoy Points to pay for a stay through planethollywoodhotels.com?
- Can I take advantage of cash+points?
- Am I able to book higher room categories with my Marriott Bonvoy Points like swim-out suites, presidential suites, chairman suites, etc?
- What status does a Marriott Bonvoy Member need to access the exclusive elite areas?
- Will I receive an upgrade to the Star Class level if i am a Marriott Bonvoy Elite Member?
- Can I earn and redeem Marriott Bonvoy Points when staying at Planet Hollywood properties?
- Are Marriott Bonvoy Elite Member benefits included if you book directly on Planet Hollywood Resorts websites?
- Is late checkout guaranteed for Marriott Bonvoy Members?
- As a Marriot Bonvoy Member, will I receive a complimentary room upgrade? When could it be guaranteed? What does "upgrade" mean?
- Will I be able to use Marriott Bonvoy Points to cover room charges or incidental charges on my folio?
- How do i add my Marriott Bonvoy Member number to a booking?
- How long does it take for Marriott Bonvoy Points to post to my account?
- What´s included with an award redemption booking at an All-Inclusive by Marriott Bonvoy property?
- Since I can only use Marriott Bonvoy Points to pay for the base stay (room for two persons), can i use marriott gift cards to pay the extra-person charges?
- Do I earn Marriott Bonvoy Points when booking through a third party?
- If I am traveling with a group, do I earn Marriott Bonvoy Points for my stay?
ALL-INCLUSIVE ADDITIONAL QUESTIONSDo All-Inclusive by Marriott Bonvoy Resorts participate in Best Rate Guarantee?
- Are guests able to add-premium level drinks at Planet Hollywood Resorts upon check-in?
- Can I arrange tours and local experiences during my stay at a Planet Hollywood Resort?
- How old do i need to be to check into a Planet Hollywood Resort?
- Do All-Inclusive by Marriott Bonvoy Resorts accept marriott egift cards?
- What´s the dress code for the restaurants at Planet Hollywood Resorts?
- What can i expect in terms of entertainment and atmosphere at a Planet Hollywood Resort?
- What is the cost of a Cabana, and can i book it prior to arrival at a Planet Hollywood Resort?
- Do you provide transportation to and from the airport to/from Planet Hollywood Resorts?
- Do you cater to gluten-free, vegan, or vegetarian guests at Planet Hollywood Resorts?
- Do you do anything special for anniversaries or special celebrations at Planet Hollywood Resorts?
- How do i upgrade to the Star Class at Planet Hollywood Resorts and what does it include?