Planet Hollywood Cancun FAQs

All-Inclusive properties include the cost of the room plus food, beverage and various resort amenities and activities. With this immersive All-Inclusive Experience, pricing is per person/ per night. To ensure you receive an accurate rate, it is important you enter the total number of adults and children at the start of the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. The hotel reserves the right, at its discretion, to modify the room rate a guest must pay, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation.

The following are not included in the rate but can be arranged and purchased while you are at the resort (where available)

Marriott Bonvoy® qualifying rates booked on royaltonresorts.com are eligible to earn Points for your stay and receive Membership tier benefits. Members can add their Membership number, in the free-form comments section, at the time of booking or at the front desk during check-in.

• Pricing is based on the total number of guests occupying the room. To ensure you receive an accurate rate, it is important you enter the total number of adults and children during the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking.

• If you made your reservation via the Marriott Bonvoy Mobile App, on marriott.com or through one of the Marriott Global Reservations offices, you can easily update your booking by clicking the 'Modify or cancel reservation' button in the Marriott Bonvoy Mobile App or in the booking confirmation email you received at the time of booking.

• The charge for each person is mandatory, as it covers the inclusions when staying at Planet Hollywood Resorts.

• Cancellation policies are presented at the time of booking and are included in your booking confirmation. If you fail to cancel by the designated time on your booking confirmation, fees may apply and will be charged to your form of payment. Please carefully review the applicable cancellation policies of your booking.

• If you do not cancel and do not arrive for your reservation, you will be charged in accordance with the 'No Show' penalty policy.

• Special requests are not guaranteed and are subject to availability upon arrival.

• At Planet Hollywood Resorts, there are three different tiers for children and pricing will vary according to their age:

• No, pricing is based on age at the time of check-in. To receive the correct pricing when making a reservation, please enter the correct number of children and the ages they will be at the time of check-in. If the total number of guests and/or their ages are different at check-in, the rate will be adjusted to reflect the correct count and ages of each occupant.

• Yes, Planet Hollywood Resorts properties offer Single Occupancy Rates. Enter the total number of guests as ‘1’, at the start of the booking process, to see the single occupancy-based rate.

• Yes, each hotel will charge a supplemental fee based on the ages of the extra occupants. Please enter the correct number of guests and ages (if applicable), when making a reservation to view the rate based on total guests.

• If the reservation was booked at a qualifying rate, then yes, you will receive Elite Night Credit providing you personally paid for and stayed in the room.

• No, Suite Night Awards are not available at All-Inclusive by Marriott Bonvoy®

• No, if you would like to redeem Points for a stay, the reservation must be made via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices.

• No, the ability to use cash and Points towards a stay is not available at All-Inclusive by Marriott Bonvoy properties.

• No, Marriott Bonvoy Points may only be redeemed for standard room categories at All-Inclusive by Marriott Bonvoy properties. Higher room categories are not eligible for Points redemption.

• No, Members need to purchase Star Class™ room categories to have access to the Star Class™. Note that Star Class™ categories are not available through redemption, only regular bookings.

• Yes, members will earn ten (10) base Marriott Bonvoy points for each U.S. dollar, or the currency equivalent, on qualifying charges that are incurred and paid for by the Member.

• Yes, Elite Member Benefits are included in stays that qualify, including reservations made via the Planet Hollywood Resorts Toll-free numbers and the Planet Hollywood Resorts website.

• Late checkout is not guaranteed and is subject to availability. It can be requested on arrival and is subject to availability on the day you check out.

• Complimentary Enhanced Room Upgrade is for Gold Elite Members and higher.

• No, redeeming Points towards the room folio charges is not available at Planet Hollywood Resorts.

• If your reservation was made via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices, you can locate your booking in 'My Trips' and add it to your profile.

• Please allow up to 10 days following the completion of your stay for any earned Marriott Bonvoy Points to post to your account. After 10 days, please fill out the Report a Missing Stay form, if needed.

• Award Redemption Stays at All-Inclusive hotels cover the cost of the All-Inclusive Package for up to two guests, which includes, but is not limited to:

• Yes, Marriott Gift Cards can be used for payment at participating All-Inclusive by Marriott Bonvoy properties. They may be purchased at gifts.marriott.com. Marriott Gift Cards may be available for Marriott Bonvoy point redemption at Shop with Points.

• No, stays booked through a third party are ineligible for earning Points.

• Rooms booked at a group rate as part of an event, meeting, conference or organized tour are non-qualifying rates and ineligible to receive Marriott Bonvoy Points.

• The brands and types of drinks vary by property. Guests who book selected room types, such as Star Class™ room categories, will receive featured brand options by property.

• Yes, during your stay you will be able to book a wide range of tours and excursions through Planet Hollywood Excursions. They will not be included in the cost of your room. Based on the location and activity, you may be able to charge the cost of these activities and tours directly to your room bill.

• Guests need to be 18 years old to check into a room.

• Yes, Marriott eGift cards are accepted at All-Inclusive by Marriott Bonvoy.

• The buffet, café, snack bars and beach grills require resort casual attire. Casual clothing includes: shorts, tank tops, sleeveless T-shirts, etc.

• The All-Inclusive Experience includes lively entertainment during the day and evenings in several common areas of the resort to entertain guests of all ages. Some activities include fitness and sports activities, games for children (at family-friendly resorts) and live music, among others.

• The cost for cabana rental and services varies per resort and per destination. To know more about prices and how to make your reservation before your arrival, please contact the property information desk.

• Our friends from Nexus Tours can provide you with the transportation service from any of our Planet Hollywood destinations. Please contact them through: nexustours.com/services/

• Meal offering varies per property and destination, but most restaurants at Planet Hollywood Resorts offer vegan or vegetarian options.

• Yes, our destination teams will be happy to assist you in organizing details for any special occasion. Please include a note or special request during the booking process.

• You can upgrade to the Star Class™ category by purchasing a Star Class™ room when booking your stay or purchase the upgrade at the time of check-in (based on availability).