Royalton CHIC FAQs
- Blvd. Kukulcan Km 9.7, Punta Cancun, Zona Hotelera Cancun
- Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only phone number
Escape the daily routine of your life and enter our coastal haven in Cancun. Visit us for a once-in-a-lifetime vacation experience.
Our spacious accommodations, services, and facilities are designed to give you the ultimate comfort. Enjoy high-speed connectivity throughout the hotel, participate in non-motorized watersports and nightly entertainment.Read More About
Frequently Asked Questions
- What amenities are offered at Royalton CHIC Cancun?
- Is the Royalton CHIC Cancun located on the beach?
- What are the benefits of upgrading to the Diamond Club™?
- What does the All-Inclusive Experience include?
- What are some services and offerings that are not included in the All-Inclusive Experience?
- WHAT YOU NEED TO KNOW BEFORE BOOKING
- Why do I need to include the exact number of guests, including children and their ages, when booking an All-Inclusive Experience?
- How can I correct my reservation if I didn´t include the correct number of guests and/or children´s ages when making my booking?
- Why am I charged fo additional people on my reservation?
- What are the cancellation policies?
- What happens if you do not arrive at the hotel for your scheduled reservation?
- If I request a high floor or a specific building, will my request be accommodated?
- What age is considered a child?
- Are the extra person charges the same for children, teens and adults?
- I am traveling alone. Do you have rates for a single person?
- Does the rate change if I have more than one person in the room? What happens if I book one adult but arrive with two adults and one child?
MARRIOTT BONVOY PROGRAMDo I earn Marriott Bonvoy Points if I book through royaltonresorts.com?
- If I call Marriott Reservations, book on marriott.com, or on the Marriott Bonvoy Mobile App, is there a difference from when I book on royaltonresorts.com?
- Do I earn Marriott Bonvoy Elite Night Credit when booking through royaltonresorts.com?
- Why does my reservation from royaltonresorts.com not appear in my Marriott Bonvoy Mobile app?
- Can I apply a Suite Night Awards to my reservation?
- Am I able to use my Marriott Bonvoy points to pay for a stay through royaltonresorts.com?
- Can I take advantage of Cash+Points?
- Am I able to book higher room categories with my Marriott Bonvoy Points like swim-out suites, presidential suites, chairman suites, etc.?
- What status does a Marriott Bonvoy Member need to access The Exclusive Elite Areas?
- Will I receive an upgrade to the Diamond Club Level if I am a Marriott Bonvoy Elite Member?
- Can I earn and redeem Marriott Bonvoy Points when staying at Royalton Luxury Resorts properties?
- Are Marriott Bonvoy Elite Member Benefits included if you book directly on Royalton Resorts websites?
- Is late checkout guaranteed for Marriott Bonvoy Members?
- As a Marriott Bonvoy Member, will I receive a complimentary room upgrade? When could it be guaranteed? What does "upgrande" mean?
- Will I be able to use Marriott Bonvoy Points to cover room charges or incidental charges on my folio?
- How do I add my Marriott Bonvoy Member Number to a booking?
- How long does it take for Marriott Bonvoy Points to post to my account?
- What´s included with an Award Redemption Booking at an All-Inclusive by Marriott Bonvoy property?
- Since I can only use Marriott Bonvoy Points to pay for the base stay (room for two persons), can I use Marriott gift cards to pay the extra-person charges?
- Do I earn Marriott Bonvoy Points when booking through a Third Party?
- If I am traveling with a group, do I earn Marriott Bonvoy Points for my stay?
ALL-INCLUSIVE ADDITIONAL QUESTIONSDo All-Inclusive by Marriott Bonvoy Resorts participate in Best Rate Guarantee?
- Are guests able to add premium-level drinks at Royalton Luxury Resorts, upon check-in?
- Can I arrange tours and local experiences during my stay at a Royalton Luxury Resort?
- How old do I need to be to check into a Royalton Luxury Resort?
- Do All-Inclusive by Marriott Bonvoy Resorts accept Marriott eGift cards?
- What´s the dress code for the restaurants at Royalton Luxury Resorts?
- What can I expect in terms of entertainment and atmosphere at a Royalton Luxury Resort?
- What is the cost of a cabana, and can I book it prior to arrival at a Royalton Luxury Resort?
- Do you provide transportation to and from the airport to/from Royalton Luxury Resorts?
- Do you cater to gluten-free, vegan, or vegetarian guests at Royalton Luxury Resorts?
- Do you do anything special for anniversaries or special celebrations at Royalton Luxury Resorts?
- How do I upgrade to the Diamond Club at a Royalton Luxury Resort and what does it include?