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Before You Arrive
Before You Arrive

Royalton Riviera Cancun FAQs

With crystal white beaches, luxury dining, and plenty of experiences and recreational activities, our luxury resort in Cancun is your ideal vacation destination. We are happy to answer your queries.
Take a look at some of the frequently asked questions about our resort before you arrive at our beautiful destination in Mexico. Get to know about the latest tourist guidelines, resort policies, and status of inclusions and amenities.
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Frequently Asked Questions

  • How far is Royalton Riviera Cancun from Cancun Airport?
    The Cancun International Airport is about 10 miles from our beachfront resort. You can get here by a 20-minute drive via Mexico 307.
  • Is Royalton Riviera Cancun on the beach?
    The Royalton Riviera Cancun Resort & Spa is a beachfront property with easy access to the beach. You can relax or take a stroll on the pristine white sands of the beach with ease when you stay with us. Our parking area can be separately accessed.
  • Is Royalton Riviera an all-inclusive resort?
    Our family-friendly resort features inclusions for all ages, including a plethora of exquisite dining experiences, bars and pubs, and resort activities for children and teens. Upgrade to Diamond Club™ for an elevated vacation experience in Cancun.
  • What is Safe Vacation Assurance?
    Safe Vacation Assurance is a measure taken to effectively manage the safety protocols throughout our vast property. A Safety-Assurance Team is in place to ensure strict adherence to all guidelines. We ensure proper implementation of sanitization, physical distancing, and cleaning protocols to protect guests and employees alike.
  • What is Clean Supplier Commitment?
    Taking the guest safety measures in Royalton Riviera Cancun premises one step further, vendors are now obliged to adhere to the safety norms inside the resort premises. In addition, agreements have been put in place with our suppliers and partners to ensure they operate following new regulations for their products or services.
  • Where is Royalton Riviera Cancun resort located?
    Royalton Riviera Cancun is located on Carretera Federal 307 | Cancun-Playa del Carmen Km 332, Puerto Morelos, Mexico. We are close to the pristine beaches of Mexico and offer a great tropical retreat.
  • When are the check-in/check-out times at the resort?
    Check-in at 3:00pm and check-out is 12:00pm. However, upon request and subject to availability, you may arrange to check-in or out at a different time. Ask the front desk or your Diamond Club™ butler at least 2-days before your departure.
  • What are the benefits of upgrading to Diamond Club™?
    Becoming a Diamond Club™ member lets you spend quality time with family in private accommodations with exclusive access to the beach. You also get access to a private pool and entry to select bars and restaurants.

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