Guest Safety
- Carretera Federal 307 Cancun-Playa del Carmen, Calle Manzana 102 Lote 15 Km 332, 31,, Cancún Cancun
- Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino phone number
We have reinforced our cleaning and hygiene standards following the guidelines provided by World Health Organization (WHO), the Center for Disease Control (CDC), and the local ministries of health to safeguard the health and safety of all our guests.
Sanitization and safety are the priority across every area of the Royalton Riviera Cancun. Rigorous health protocols have been put in place, ranging from check-in areas, kids' clubs, gyms, fitness centers, and spas to restaurants, bars, elevators, guestrooms, and all public and key areas throughout resorts.
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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
Diamond Clean Guest Rooms
- All high-touch surfaces are disinfected
- Hard surfaces are thoroughly cleaned and disinfected
- Linens are washed in high-temperature washing machines
- Non-essential amenities removed to minimize potential infection
- Increased frequency of cleaning and disinfection
- The housekeeping team is fully equipped with PPE
- Upon guest check-out, rooms are deep cleaned and sanitized
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
360° Clean Approach
- Hand sanitizer available throughout the resort
- Resort staff fully equipped with PPE
- Social distancing measures are in effect
- All high-touched surfaces are frequently sanitized
- Contactless key wristbands disinfected before use
- Frequent sanitization of the pool and beach areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
Family First
- All entertainment staff, fitness instructors, and spa therapists wear PPE
- Hand sanitation stations available at the entrance of the spa, fitness center, kid's club, and theater
- Activities with body contact are suspended until further notice
- The theater will be sanitized at the end of each performance
- Superior cleaning in effect for kids' clubs' facilities and equipment
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
Advanced Dining Safety
- Restaurant staff equipped with PPE during service
- Restaurant & bar capacity reduction to maintain physical distancing
- Hand sanitizer provided upon entrance and exit of each restaurant
- Tables, chairs, and service stations cleaned after each use
- Buffets will no longer offer self-service
- Cookies and pastries are individually packaged
- Food stations now have plexiglass guards
- Hand sanitizer available at each buffet station
- All bar equipment is sanitized regularly
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
Physical Distancing & Protection
- Signage and informative messages will be displayed throughout common areas
- Floor markers are situated around resorts' common areas to encourage social distancing
- Furniture has been rearranged in common areas to ensure a safe distance between guests
- All indoor guest facilities will have reduced guest capacities
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino-Guest Safety
Staff Care, Training & Awareness
- Mandatory use of PPE
- Staff are required to frequently clean their hands
- Resort staff are required to practice physical distancing
- All employees undergo health screenings before each shift
- All employees have received comprehensive Safety-Assured Vacations training
