Royalton St. Lucia FAQs

•  If you made your reservation via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices, you can easily update your booking by clicking the 'Modify or cancel reservation' button in the Marriott Bonvoy Mobile App or in the booking confirmation email you received at the time of booking.
•  Or, if you made your reservation through royaltonresorts.com,  please contact us:  royaltonresorts.com/contact

·         If you do not cancel and do not arrive for your reservation, you will be charged in accordance with the "No Show" penalty policy.

·         No, pricing is based on age at the time of check-in. To receive the correct pricing when making a reservation, please enter the correct number of children and the ages they will be at the time of check-in. If the total number of guests and/or their ages are different at check-in, the rate will be adjusted to reflect the correct count and ages of each occupant.

·               Yes, Royalton Resorts properties offer Single Occupancy Rates. Enter the total number of guests as ‘1’, at the start of the booking process, to see the single occupancy-based rate.

·         If the reservation was booked at a qualifying rate, then yes, you will receive Elite Night Credit providing you personally paid for and stayed in the room.

·         Visit Marriott Bonvoy® All-Inclusive supplemental terms and conditions for additional information.

·         Only reservations made via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices will display in 'My Trips'.

·         No, Suite Night Awards are not available at All-Inclusive by Marriott Bonvoy® properties.

·         No, if you would like to redeem Points for a stay, the reservation must be made via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices.·         No, if you would like to redeem Points for a stay, the reservation must be made via the Marriott Bonn voy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices.

·         No, the ability to use cash and Points towards a stay is not available at All-Inclusive by Marriott Bonvoy properties. 

·         No, the ability to use cash and Points towards a stay is not available at All-Inclusive by Marriott Bonvoy properties.

No, Marriott Bonvoy Points may only be redeemed for standard room categories at All-Inclusive by Marriott Bonvoy properties. Higher room categories are not eligible for Points redemption. 

·         No, Members need to purchase Diamond Club room categories to have access to the Diamond Club level. Note that Diamond Club™ categories are not available through redemption, only regular bookings.

·         No, Members need to purchase Diamond Club room categories to have access to the Diamond Club level. Note that Diamond Club™ categories are not available through redemption, only regular bookings.

·         Yes, Members will earn ten (10) base Marriott Bonvoy Points for each U.S dollar , or the currency equivalent, on qualifying charges that are incurred and paid for by the Member.

·         Marriott Bonvoy Award Redemption Stays must be booked directly through Marriott direct channels.  For redemption details please visit www.marriott.com/loyalty/terms/supplemental-terms/All-Inclusive.mi#redeeming

·         Late checkout is not guaranteed and is subject to availability. It can be requested on arrival and is subject to availability on the day you check out.

·         Complimentary Enhanced Room Upgrade is for Gold Elite Members and higher.

·         This benefit is subject to availability on the day of arrival and is limited to the Member's personal guest room, at no additional charge.

·         Enhanced rooms may include rooms with desirable views, rooms on high floors, corner rooms, or rooms with special amenities.

·         Upgrades are subject to availability as identified by the property and cannot be guaranteed.  

• No redeeming Points towards the room folio charges is not available at Royalton Luxury Resort properties.

·         If your reservation was made via the Marriott Bonvoy Mobile App, on Marriott.com or through one of the Marriott Global Reservations offices, you can locate your booking in 'My Trips' and add it to your profile.

·         If your reservation was made through royaltonresorts.com you can add your Marriott Bonvoy number to receive Marriott Bonvoy Points either by logging into the royaltonresorts.com website and including your loyalty information in your profile or by asking the front desk team to add it in your reservation at the time of check-in. 

Please Note: Only bookings made on the Marriott Bonvoy Mobile App, the Marriott.com website or through one of the Marriott Global Reservations offices, will appear in your Marriott Bonvoy Account profile or in the Marriott Bonvoy App. Bookings made through other channels, such as https://royaltonresorts.com, will NOT appear in your Marriott Bonvoy Account profile or in the Marriott Bonvoy App.

·         Please allow up to 10 days following the completion of your stay for any earned Marriott Bonvoy Points to post to your account. After 10 days, please fill out the Report a Missing Stay form, if needed.

·         Award Redemption Stays at All-Inclusive hotels cover the cost of the All-Inclusive Package for up to two guests, which includes, but is not limited to:

o   Standard Room (with existing bedding)

o   Room Tax

o   Service Charge

o   Resort Fee

o   Standard food and beverage, for up to two people

·         Extra-person charges for the third, fourth, or more guests in the room are an additional fee and are not included in the Award Redemption as form of payment. The price for extra persons can be found in the Summary of Charges during the booking process. The cost for extra guests is mandatory as it covers the inclusions when staying at an All-Inclusive by Marriott Bonvoy property.

·         Extra-person charges, as well as all other property charges, are the responsibility of the Marriott Bonvoy Member and are not included in the Award Redemption Stay.

·         Marriott Bonvoy Members must inform any All-Inclusive Resort of the correct number of guests for each reservation.

·         The hotel reserves the right, at its discretion, to modify the room rate a guest must pay for a reservation, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation.

·         Payment must be established for any non-redemption charges at the time of check-in.

·         Yes, Marriott Gift Cards can be used for payment at participating All-Inclusive by Marriott Bonvoy properties. They may be purchased at gifts.marriott.com. Marriott Gift Cards may be available for Marriott Bonvoy point redemption at Shop with Points.

·         Click here to view available options

·         While Marriott gift cards can be used for payment, a valid credit card will still need to be presented at check-in to establish credit.

·         No, stays booked through a third party are ineligible for earning Points.

·         Rooms booked at a group rate as part of an event, meeting, conference or organized tour are non-qualifying rates and ineligible to receive Marriott Bonvoy Points.

·         If you are attending a convention or group meeting and are individually paying for your room, and your room was booked at a qualifying rate, you will be eligible to receive Points and Elite Night Credits for the stay, as long as your Bonvoy® number was given at check-in

·         For Marriott Bonvoy® Events, see Marriott Bonvoy Events terms and conditions

·         No. All-Inclusive by Marriott Bonvoy Resorts do not currently participate.

·         The brands and types of drinks vary by property. Guests who book selected room types, such as Diamond Club room categories, will receive featured brand options by property.

·         Different options of premium drinks and food that are not part of the All-Inclusive Experience, can be purchased on-property during your stay.

·         Yes, during your stay you will be able to book a wide range of tours and excursions through Royalton Excursions. They will not be included in the cost of your room. Based on the location and activity, you may be able to charge the cost of these activities and tours directly to your room bill.

·         Guests need to be 18 years old to check into a room.. At the Grand Lido Negril Au-Naturel, An Autograph Collection All-Inclusive Resort - Adults Only, guests must be 21 years of age to check in.

·         Yes, Marriott eGift cards are accepted at All-Inclusive by Marriott Bonvoy Resorts.

·         The buffet, café, snack bars and beach grills require resort casual attire. Casual clothing includes: shorts, tank tops, sleeveless T-shirts, etc.

o   Not Permitted: Bathing suits, wet clothes, or cut-off shirts/shorts.

·         À la carte restaurants require evening casual attire: Women — Dresses, skirts, long pants, shoes, Capri pants, elegant sandals / Men— Long pants, collared shirts, casual shoes, formal Bermuda, dress sandals

o   Not Permitted: Baseball caps, , tank tops, flip-flops, sports/camouflage shorts or sleeveless T-shirts.

·         The All-Inclusive Experience includes lively entertainment during the day and evenings in several common areas of the resort to entertain guests of all ages. Some activities include fitness and sports activities, games for children (at family-friendly resorts) and live music, among others.

·         The cost for cabana rental and services varies per resort and per destination. To know more about prices and how to make your reservation before your arrival, please contact the property information desk.

·      Our friends from Nexus Tours can provide you with the transportation service from any of our Royalton destinations. Please contact them through: royalton.nexustours.com/services/

·      Meal offering varies per property and destination, but most restaurants at Royalton Luxury Resorts offer vegan or vegetarian options.

•  Yes, our destination teams will be happy to assist you in organizing details for any special occasion. Please include a note or special request during the booking process.
• For those guests booking a Diamond Club room category, the butler service includes assistance in the organization of special occasions.

·         You can upgrade to the Diamond Club category by purchasing a Diamond Club room when booking your stay or purchase the upgrade at the time of check-in (based on availability). 

·         The Diamond Club category includes additional benefits, such as:

·         Butler service

·         Preferred room locations 

·         Private pool for Diamond Club guests

·         Nightly turndown service

·         Preferential reservations in à la carte restaurants 

·         Exclusive beach area with dedicated bar and waiter service 

·         Distinctive wrist bracelet  

·         Personalized check-in and checkout at the lounge

·         Diamond Club Lounge private access 

·         Selected premium drinks menu available in lounge (some restrictions apply)

·         Exclusive discounts on spa treatments and services (some restrictions apply)