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Before You Arrive
Before You Arrive

Royalton St. Lucia FAQs

Get ready to enjoy the best family vacation of your life. Our tropical getaway offers luxury accommodations, top-quality amenities, world-class service, and access to some of the best restaurants in the area. Stay connected with friends and family back home, experience adventure on the water, and party all night with our nightly entertainment.
There is never a dull moment at our All-Inclusive by Marriott resort in St. Lucia. We look forward to hosting you with us.
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Frequently Asked Questions

 
  • What amenities are offered at Royalton Saint Lucia?
    Royalton Saint Lucia offers a wide range of world-class amenities for all guests to enjoy an enhanced stay. Some of our amenities include non-motorized water sports, on-site restaurants, Royalton FIT fitness program, The Royal Spa, and All-In White Party.
  • Is the Royalton Saint Lucia located on the beach?
    Royalton Saint Lucia is located right on the beach. Our beachfront property offers luxury accommodations and many non-motorized water sports that you can enjoy, like kayaking, snorkeling, and scuba diving.
  • What are the benefits of upgrading to the Diamond Club™?
    Upgrading to the Diamond Club™ opens up gates for a luxurious stay in Saint Lucia. Enjoy easy access to reservation-free dining, shimmering pools, butler and anticipatory service, and more.
  •                                     
    What does the All-Inclusive Experience include?

    • All-Inclusive properties include the cost of the room plus food, beverage and various resort amenities and activities. With this immersive All-Inclusive Experience, pricing is per person/per night. To ensure you receive an accurate rate, it is important you enter the total number of adults and children at the start of the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. The hotel reserves the right, at its discretion, to modify the room rate a guest must pay, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation.

    The All  -Inclusive Experience includes the following items in the rate:

    All-Inclusive Meal Plans (Menus and Outlets Vary by Resort)
    Alcoholic & Non-Alcoholic Beverages (Type Varies by Resort and Room Category)
    Access to Fitness Centers
    Complimentary Wi-Fi
    Pool & Beach Services
    Taxes, Service Fees & Gratuities (except for governmental tourism levies)
    Nightly Resort Entertainment
    Non-Motorized Watersports
    Kids Activities
    In-Room Minibar (restocked daily with select soft drinks, alcoholic beverages, and snacks)

    The All  -Inclusive Experience also includes lively entertainment during the day and evenings in several common areas of the resort to entertain guests of all ages. Some activities include fitness and sports activities, games for children (at family-friendly locations) and live music, among others.

  • What are some service and offerings that are not included in the All-Inclusive Experience?
    The following are not included in the rate but can be arranged and purchased while you are at the resort  (where available)
    Babysitting
    Diving & Fishing
    Gambling
    Golf & Pro Shop Charges
    International Cigarettes and Cigars
    Laundry/Dry Cleaning Services
    Motorized Watersports
    Private Medical Service
    Select Food and Beverage Items, such as: Bottles of Wine, Champagne or Liquor
    Spa Services
    Boat Tours
    Telephone Calls
    To-Go Box Lunches
    Tours & Activities
    Transportation
    Cabana Rental & Services

  • What do you need to know before booking
    Marriott Bonvoy® qualifying rates booked on royaltonresorts.com are eligible to earn Points for your stay and receive Membership tier benefits. Members can add their Membership number, in the free-form comments section, at the time of booking or at the front desk during check-in.
  • Why do I need to include the exact number of guests, including children and their ages, when booking an All-Inclusive Experience?
    • Pricing is based on the total number of guests occupying the room. To ensure you receive an accurate rate, it is important you enter the total number of adults and children during the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. The hotel reserves the right, at its discretion, to modify the room rate a guest must pay for a reservation, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation.  
    • To ensure a seamless check-in experience, you may be contacted by the property concierge after your reservation is made to confirm the number of people on your reservation

  • How can I correct my reservation if I didn’t include the correct number of guests and/or children’s ages when making my booking?

  • 1.      3.- Why am I charged for additional people on my reserv

    • The charge for each person is mandatory, as it covers the inclusions when staying at Royalton Luxury Resorts.
    • All-Inclusive stays are priced per person/per night.
    • Utilizing Marriott Bonvoy Points to secure an Award Redemption Stay reservation covers the cost of the All-Inclusive Experience for up to two people in the room. There is an additional cost for the third, fourth, or more guests in the room and are not included in the Award Redemption as form of payment. 
    • The cost for extra persons can be found in the Summary of Charges, during the booking process.
  • 1.       What are the cancellation policies?

    • Cancellation policies are presented at the time of booking and are included in your booking confirmation. Cancellation policies are presented at the time of booking and are included in your booking confirmation. If you fail to cancel by the designated time on your booking confirmation, fees may apply and will be charged to your form of payment. Please carefully review the applicable cancellation policies of your booking.
    • For Marriott Bonvoy Award Redemption Stays:
    o The standard guarantee and cancellation policies of the All-Inclusive Resort also apply to Award Redemption Stay reservations including, without limitation: all minimum length-of-stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early checkout.
    o A Marriott Bonvoy points refund may be issued for a stay that is less than the number of days on the Redemption Award, but the Member must inform the All-Inclusive Resort's front desk in advance of the early check-out time in order for the Marriott Bonvoy Points refund to be returned to the Member's account.
    o If a Marriott Bonvoy Member fails to cancel a guaranteed 'Award Redemption Stay' reservation within the permitted cancellation period, the All-Inclusive Resort will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made. In addition, the Marriott Bonvoy Points that were redeemed will be redeposited into the Member's account.